From PoloniumCo.com we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.
As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.
Our customers have the right to return the product within 14 natural days. This term will expire on the 14 natural days of the day the product has been received by the customer. Our customers have the right to return the product or receive a refund according to this conditions:
1) DEFECTIVE PRODUCT OR ORDER
- In the unfortunate event that the product is defective. (Its clearly broken and unusable)
- Product received is totally different from the order. (Requested Product A Received Product B)
- The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M)
Customer have the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded.
2) PRODUCT DOESN'T FIT THE EXPECTATIONS:
- The selected size does not fit the customer's measurements.
- Customer simply want a change for another product or return it.
- Patterns have some variations according with the picture.
- Color is slightly different from the picture.
- Material quality is not exactly what customer wants.
We may choose to make a refund of 25% of the value of the product.
3) CONDITIONS TO APPLY FOR A CHANGE OR RETURN:
- Refund requests will be accepted by email and chats.
- No refund requests will be accepted after 14 natural days for any reason.
- Return shipping costs are the customer's responsibility.
- Refund can take between 12 to 20 days to be reflected on your statement
- We'll refund only to the same payment method from where customer originally pay
- Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee.
- Products that were on SALE or purchased by a special promotion as a coupon code are not eligible for a return or exchange.
- Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
Please note we cannot change or cancel any order after it was placed.
4) BUYER PROTECTION - Our customers have the right to receive a full refund if the product won't be delivered after 90 days.